Contact Us

Last updated: 2026-08-13

We'd Love to Hear From You

At Riven™, every message matters. Whether you have a question about your order, need help choosing the right product, or simply want to share your thoughts, our friendly support team is here for you. Reaching out is easy — just send us an email and a real human on the Riven™ team will take it from there.

How to Reach Us

The best and fastest way to get in touch with Riven™ is by email. Drop us a line anytime at support@tryriven.co and we'll get back to you as soon as we can.

• Email: support@tryriven.co
• Website: tryriven.co

To help us help you faster, please include your order number (if applicable) and a brief description of your question in your email.

Response Times

The Riven™ support team works hard to respond to every message promptly. Here's what you can expect:

• Typical response time: within 24 hours on business days
• During busy periods (holidays, sales events, product launches): up to 48 hours
• Weekends and holidays: messages received outside business hours will be answered on the next business day

Rest assured — every email gets a reply. If you haven't heard back within 48 hours, please check your spam folder, then feel free to follow up. We never want a message to slip through the cracks.

Business Hours

Our Riven™ support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday – Sunday: Closed (emails are monitored and answered the next business day)

Quick Answers, Right Now

In a hurry? Many common questions are already answered on our site. Before you email, you might find what you need here:

• Frequently Asked Questions — sizing, product care, ordering, and more
• Shipping Policy — delivery times, tracking, and shipping rates
• Returns & Refund Policy — how to start a return or exchange
• Terms of Service — the fine print, made readable
• Privacy Policy — how we protect your information

What Can We Help With?

Here are just a few of the things the Riven™ team is happy to assist with:

• Order status & tracking — wondering where your package is? We'll find out.
• Returns & exchanges — see our Returns & Refund Policy, or email us and we'll walk you through it.
• Product questions — need details before you buy? Ask away.
• Order changes — need to update an address or item? Email us as soon as possible and we'll do our best.
• Feedback & suggestions — we're always listening and always improving.
• Partnerships & press — we'd love to connect.

A Note on Order Changes

If you need to change or cancel an order, please email support@tryriven.co right away with your order number. Riven™ processes orders quickly, so the sooner you reach out, the better our chances of catching it before it ships.

Our Promise to You

Warmly,
The Riven™ Team
support@tryriven.co