Refund Policy

Last updated: 2026-08-13

At Riven™, your satisfaction is at the heart of everything we do. We want you to love your purchase — and if you don't, we've made our refund process as simple and stress-free as possible. This policy explains how our 90-day money-back guarantee works and what to expect every step of the way.

Our 90-Day Money-Back Guarantee

Riven™ stands behind every product we sell. If you're not completely satisfied with your purchase for any reason, you have 90 days from the date of delivery to request a refund. That's a full three months to make sure your purchase is right for you.

• The 90-day return window begins on the day your order is delivered.
• Refund requests made within this window are eligible for a full refund to your original payment method.
• Requests made after the 90-day window has closed cannot be accepted, so please reach out as soon as you know a product isn't right for you.

Condition of Returns

To be eligible for a refund, Riven™ asks that returned items meet the following conditions:

• Items should be in their original condition — unused, unworn, and unwashed.
• Items should include all original packaging, tags, and accessories where applicable.
• Items should be free from damage caused after delivery, such as stains, alterations, or signs of extended use.

We understand you may need to open the packaging to inspect your item — that's completely fine. We simply ask that products come back to us in a condition that reflects reasonable care.

How the Refund Process Works

Riven™ keeps refunds simple. Here's exactly what to do:

1. Email us. Send a message to support@tryriven.co with your order number and a brief note about why you'd like a refund.
2. Receive return instructions. Our support team will reply with clear, step-by-step return instructions for sending your item back.
3. Get your refund. Once your return is processed, your refund will be issued in full to your original payment method.

Please note that after a refund is issued, your bank or card provider may take a few business days to post the funds to your account. If you have any questions along the way, our support team is always happy to help.

Non-Refundable Items

While Riven™ aims to make nearly every purchase refundable, a small number of items cannot be returned for health, safety, or customization reasons:

• Gift cards and store credit
• Personalized or custom-made items
• Items marked as final sale at the time of purchase
• Personal care items that have been opened or used, where hygiene is a concern

If you're unsure whether your item qualifies for a refund, just email support@tryriven.co and we'll let you know before you send anything back.

Exchanges

Riven™ handles exchanges through our standard refund process. If you'd like a different size, color, or product, simply:

1. Email support@tryriven.co to request a refund for your original item. Our team will reply with return instructions.
2. Once your refund is issued in full to your original payment method, place a new order for the item you'd prefer.

This approach means you're never waiting on a swap to process — you get your money back and can order exactly what you want, when you want it.

Damaged or Defective Items

We're sorry if your order arrived damaged or defective — that's not the Riven™ experience we want for you. If something isn't right when your package arrives:

• Email support@tryriven.co as soon as possible with your order number.
• Include a brief description of the issue and, if you can, a photo or two — this helps us resolve things faster.
• Our support team will reply with return instructions, and once your return is processed, your refund will be issued in full to your original payment method.

Damaged and defective items are fully covered by our 90-day money-back guarantee, so you can shop with complete confidence.

Contact Us

Questions about a return, a refund, or this policy? The Riven™ support team is here for you.

• Email: support@tryriven.co
• Website: tryriven.co