Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Riven™. This Shipping Policy explains how we process, ship, and deliver orders placed through our website at tryriven.co. Please read this policy carefully before placing your order. By purchasing from Riven™, you agree to the terms outlined below.

Order Processing Time

All Riven™ orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after your order is placed and payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

• You will receive an order confirmation email immediately after checkout.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
• During high-volume periods (such as product launches, sales events, or holidays), processing times may be extended by an additional 2–4 business days. We will notify you of any significant delays.

Please note that processing time is separate from shipping time. The total time to receive your order is the processing time plus the shipping time for your selected method.

Shipping Methods & Costs

Riven™ offers several shipping options at checkout. Shipping costs are calculated based on your delivery address, order weight, and selected shipping method. The exact cost will be displayed at checkout before you complete your purchase.

• Standard Shipping: Our most economical option, ideal for non-urgent orders.
• Expedited Shipping: Faster delivery for orders that need to arrive sooner.
• Express Shipping: Our fastest option, where available.

From time to time, Riven™ may offer free standard shipping promotions on qualifying orders. Any applicable free shipping thresholds or promotional codes will be displayed on our website or communicated via email.

Domestic Shipping

Riven™ ships to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. Estimated delivery times after processing are as follows:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Express Shipping: 1–2 business days

Deliveries to Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO/DPO addresses may take additional time and may be limited to certain shipping methods. Delivery estimates are provided by our carriers and are not guaranteed.

International Shipping

Riven™ is pleased to offer international shipping to select countries. Available destinations and shipping options will be displayed at checkout based on your delivery address.

• Estimated delivery time: 7–21 business days after processing, depending on destination and customs clearance.
• Customs, duties, and taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total at checkout.
• Customs delays: Riven™ is not responsible for delays caused by customs processing in the destination country.

If an international package is refused at delivery or returned due to unpaid duties, any return shipping fees and duties incurred may be deducted from your refund.

Order Tracking

Once your Riven™ order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

If your tracking number has not updated after 48 hours, or if you did not receive a shipping confirmation email (please check your spam folder), contact us at support@tryriven.co and we will be happy to assist.

Lost, Stolen, or Delayed Packages

Riven™ works with trusted carriers to ensure your order arrives safely. However, occasional issues can occur during transit. If your package appears to be lost, stolen, or significantly delayed, please follow these steps:

1. Check your tracking information for the most recent status update.
2. If the package is marked as delivered but you cannot locate it, check with household members, neighbors, and around your delivery area (porch, mailbox, garage, building lobby).
3. Wait 48 hours, as carriers occasionally mark packages as delivered before they physically arrive.
4. If the package still cannot be located, contact us at support@tryriven.co within 14 days of the last tracking update.

Riven™ will work with the carrier to investigate and, where appropriate, arrange a replacement or refund. Please note that Riven™ is not responsible for packages confirmed as delivered to the correct address provided at checkout, but we will always do our best to help resolve the situation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Riven™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you notice an error in your shipping address, contact us at support@tryriven.co as soon as possible. We will make every effort to update the address before the order ships, but changes cannot be guaranteed once processing has begun.
• If a package is returned to us due to an incorrect address, an undeliverable location, or failure to collect from the carrier, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, the Riven™ support team is here to help:

• Email: support@tryriven.co
• Website: tryriven.co

We aim to respond to all inquiries within 1–2 business days. When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.